Previously BSNL enabled online payment only for the generated bill amount. If users wanted to pay more, they had to visit customer care service.
Government-owned telco Bharat Sanchar Nigam Limited (BSNL) has now enabled online payment facility for its landline and broadband subscribers. The bill payment facility will especially be useful for users who want to make higher bill payments. Previously BSNL enabled online payment only for the generated bill amount. Landline and broadband users had to visit the customer service center to pay a higher amount than the invoice amount. This will enable users to make payments in advance without suffering the inconvenience of disconnection.
To make the online payment for higher bills go to BSNL Online Payment Portal https://portal.bsnl.in/ > select ‘landline’ tab on top menu > enter BSNL Bharat Fiber (FTTH) or broadband or landline number with the STD code of that city. There should be no spaces between the STD code and the landline number.
Enter the email address and phone number. BSNL will send the payment receipt on the user’s credentials. Users will receive a captcha code after entering which they should press on Submit.
Users can enter the amount they want to pay on the BSNL portal and press on Pay Now. Users can select the payment mode they wish to after which BSNL will issue an online receipt to users. They can choose from UPI, internet banking, and other debit or credit cards.
Earlier this year, BSNL introduced its online chatbot — BSNL Automated Virtual Assistant (BAVA) on BSNL’s official website to answer customer queries related to BSNL services. The chatbot is intended to help customers with customer queries related to BSNL services and to help customers with online payments of their BSNL broadband, FTTH as well as landline connections. BSNL users can access BAVA by visiting BSNL’s website and selecting the customer care tab. The chatbot reads and displays options like new connection, happy to help, choose your plan and pay your bill. Users are then presented with options and also a link to the main menu.
Users can enter their queries and press on submit, there is also a microphone option for the voice assistant for voice commands. When users enter their telephone number in the chatbox, BAVA will display customer name and outstanding bill amount and also the online payment link to pay bills. Customers can also register or track their pending complaints through virtual chatbot assistance. To register a complaint, users can select the Happy to Help tab and choose from the Register complaint and Track complaint options.
