While making payment through mobile, often due to a small mistake the money gets transferred to someone else’s account. In such a situation, there are 3 important options for complaint, where the customer can give information about this.
UPI Wrong Payment: While transferring funds from mobile, often due to a mistake of a number, the money goes to someone else’s account. A person can tolerate a small amount, but if the amount is more, then the tension increases. However, if the money goes to someone else’s account while transferring funds from UPI or other payment apps, then it is easily returned. For this, you do not need to wander anywhere but have to make a call. You can get your money back within just 48 hours, let’s know how?
Digital payment has increased rapidly in the last 5 years. During this period, complaints of wrong transactions have also been coming up continuously. Keeping this problem of users in mind, RBI has continuously made the refund process easier.
Where and how to complain
- If money is transferred to the wrong account through UPI app and net banking, first complain about it on toll free number 18001201740.
- After this, go to the account from which money has been deducted and fill the form and give information about it.
- According to RBI guidelines, if money is transferred to another account during online payment, then it is the responsibility of the bank to process the refund within 48 hours after the complaint.
- Apart from this, you can also register a complaint by sending an e-mail to the service customer department of the bank.
- If there is no response from the bank or the bank refuses to help, then complain about it on bankingombudsman.rbi.org.in.
- The most important thing is that do not delete the message received on the phone after a wrong transaction. Because, this SMS contains the PPBL number, which is needed at the time of complaint. Remember, if you make a wrong transaction, then complain about it within 3 days.
