Reserve Bank of India is going to give great convenience to customers. After One Nation One Tax, now One Nation One Ombudsman has a plan. The advantage of this will be that apart from the bank and the non-banking finance company, all the card issuing companies can be complained in one place.
Delhi: If you have any complaint with your bank or NBFC (Non Banking finance companies) and your problem is not being resolved continuously on their behalf, then this news is of your great use. RBI (Reserve Bank of India) is going to start a scheme soon that will end a major problem of customers.
Understand One Nation One Ombudsman
Till now, customers had to go to different places in the country for complaints against banks, NBFCs and carding companies. One Nation One Ombudsman Policy will allow customers to complain in one place. The biggest benefit from this will be that the problem of customers will be resolved as soon as possible and they will get great relief. Under this scheme, customers who have complaints will be able to register complaints through phone, online, mail, post.
Currently 22 Ombudsman offices are running
At present, RBI is running three different Ombudsman schemes through 22 Ombudsman offices located across the country. After merging the three Ombudsman schemes into one, all complaints will be heard at one place with the thinking of One Nation One Ombudsman. The RBI has taken this step to make the Ombudsman system simpler, more efficient and more accountable.
What is the customer problem
Most of the customers taking loans have a complaint that the loan lending institutions extend their loan duration or increase the EMI without giving full information. However, the change in the loan term or EMI amount only happens after changing the interest rate. Due to the change in the repo rate, the terms of the loan are also affected. On February 5, the RBI announced monetary policy. After the meeting of the 3-day Monetary Policy Committee, it has been decided not to change the repo rate.
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RBI is giving relief during Corona period
In the last 4 meetings, successive RBI has decided not to change the repo rate. The reason behind this is that not changing the repo rate will ensure the availability of sufficient amount of liquidity in the system and this will increase investment in the infrastructure sector. In the Corona era, in the midst of a continuously worsening financial condition, the RBI is constantly giving relief, which is not putting any extra burden on the people.
