DGCA New Directives: According to the new instructions of DGCA, now immediately after booking the flight ticket, passengers will get information about their rights through SMS or WhatsApp.
DGCA New Directives: There is a good news for air passengers. The Directorate General of Civil Aviation (DGCA) on Monday issued some guidelines related to passengers of all airlines. According to this, now whenever you book a ticket of any airline, you will be given complete information about your rights and facilities through SMS or WhatsApp.
That’s why DGCA took this step
According to the instructions of DGCA, all airlines will have to ensure that immediately after ticket booking, the online link of the passenger charter available on the website of the Ministry of Civil Aviation will have to be sent through SMS or WhatsApp. This link will contain all the information related to the rights of passengers, rules and grievance redressal.
DGCA has also said that this information related to the rights of passengers should also be prominently mentioned on the airline’s website and ticket. This will give detailed information about what air travelers will have to do for refund in case of flight delay or cancellation, rules related to baggage, as well as many other important things.
Let us tell you that this new instruction of DGCA came after many big celebrities like David Warner, Harsha Bhogle as well as the general public reported incidents of airline mismanagement.
Passengers will get a big benefit
This decision of DGCA will be of great benefit to the passengers because they often face many problems like flight delay or cancellation, baggage loss or damage, boarding denial. In these situations, many times the passengers do not know what to do. Now after the decision of DGCA, they will know how to work in these situations. Along with this, they will also be able to get their complaints resolved.
