If a passenger fails to enter the system through the QR-based Paper ticket within 60 minutes of the issuance time of QR based paper ticket, the same will get invalid and neither shall the passenger get entry from the station nor shall any refund be granted.
Delhi Metro: To make the metro travel more seamless, easy, and time-saving, the Delhi Metro Rail Corporation (DMRC) has started QR code-based paper tickets on all its lines from today, May 8, 2023. To install this facility, DMRC has upgraded its automatic fare collection (AFC) gates and token/customer care counters to support the QR-based paper tickets. However, metro riders must know that paper tickets are non-refundable.
DMRC is also planning to launch its mobile-based QR tickets by the end of this month.
AFC gates
Initially, DMRC has upgraded only two AFC gates, each for entry and exit, at all stations for travelling by QR-based tickets.
How to use QR ticket
1. Passengers can enter from the station where the QR-based Paper Ticket (non-refundable) has been issued. Entry from stations other than the issuing station is not permitted.
2. However, in case of failure in revenue services, a refund of QR-based Paper ticket will be granted by implementing Incident Fare Mode as per the laid down procedure.
3. Passengers will be able to enter within 60 minutes from the time of issuance of QR-based Paper Ticket.
4. If a passenger fails to enter the system through the QR-based Paper ticket within 60 minutes of the issuance time of QR based paper ticket, the same will get invalid and neither shall the passenger get entry from the station nor shall any refund be granted.
5. At present, a QR-based paper ticket will be issued station-wise only, i.e., from one station to another station.
6. If the passenger wants to exit from any intermediate station i.e., before the destination station, AFC gates will not open using the QR based Paper Ticket, so a free exit ticket will be issued to the passenger, and an old QR-based paper ticket will be retained by the customer care operator.
7. If a passenger wants to exit from any station beyond the destination station, the AFC gates will not open using the QR-based paper ticket. Applicable surcharge equal to the less amount (difference of fare), if any, will be collected from the passenger. The customer care operator will then issue an exit ticket for the purpose and will retain the old QR-based paper ticket.
8. Any phone image/copy of QR-based paper ticket and passengers with such image/copy shall be treated as without valid ticket and shall be dealt with as per existing business rules of DMRC.
