IRCTC has started a service called Auto Pay on its website. With this, passengers are getting their money refunded in just two hours.
Now, there is hope of getting rid of many problems of online ticket. IRCTC is improving the next generation e-ticketing system. A new version of the next generation e-ticketing platform will be available by March next year. This will also not cause problems to the passengers in booking Tatkal tickets. This will increase the current speed of ticket booking manifold and people will get the facility of online ticket booking quickly. Along with this, the new initiative of the railways is also giving the facility of refunding the money within two hours in case of ticket cancellation. IRCTC claims that 92 percent of the people are getting refund within just two hours.
The speed of booking will increase manifold
Many times one has to be disappointed while booking tickets on the IRCTC website. In case of heavy load on the website, people face problems especially in getting Tatkal tickets. In view of this, IRCTC and CRIS are upgrading their ticketing platform. According to IRCTC CMD Sanjay Kumar Jain, the new version of the e-ticketing platform will be implemented by March next year. This will ensure immediate refund after ticket cancellation.
It will be refunded to the bank account in just two hours
IRCTC has started a service called Auto Pay on its website. Passengers are getting their money refunded in just two hours. Actually, this system is working like an IPO. Money is not being deducted from the bank account until the tickets are booked. Along with this, recycling work is being done every hour. People who are cancelling their tickets or their tickets are not being booked due to some other reason, their money is being refunded in two hours. 92 percent of the tickets are being refunded in two hours. IRCTC will soon achieve the target of 100 percent. The advantage of this will be that people will not book tickets when they get waiting tickets. Auto Pay system works like a normal gateway. Money is not being deducted from the bank account, it is just being blocked for two hours.
If you don’t want a waiting ticket, money will not be deducted
IRCTC has also found a solution to the problem in which waiting tickets are being given instead of confirmed tickets, then the person booking the ticket will have the option to choose. The advantage of this will be that if you do not want, money will not be deducted from the account. Even in case of transaction failure, money will not be deducted from the bank account. It is possible that the payment will not be deducted but will be blocked and after some time it will be transferred to the bank account.
IRCTC is in action mode on receiving complaints
IRCTC is providing food to 16 lakh people every day. It is providing catering facilities on more than 1250 trains and more than 500 stations. It is also resolving the complaints of passengers on Rail Madad. IRCTC is seen in action mode these days on the complaints of passengers. IRCTC received more than 1000 complaints between 24 April and 24 August. A fine of Rs 25,000 was imposed to fix accountability in this. In 20 cases, a fine of Rs 1 lakh or more has been imposed. More than 150 base kitchens have been started till August 15.
