IndiGo GPT-4 6Eskai: IndiGo has launched 6Eskai, an AI ChatBot with GPT-4 technology to ease the ticket booking process for its passengers.
IndiGo GPT-4 6Eskai: Airline company IndiGo has launched 6Eskai, an AI ChatBot with GPT-4 technology to provide high-tech convenience to its passengers and ease the ticket booking process. This chatbot will answer passengers’ questions in 10 different languages. This is the first platform of its kind for ticket booking of any airline in India. Developed completely in-house by IndiGo’s digital team in close collaboration with Microsoft, the AI chatbot is an important milestone for the airline, the airline said.
With this success, IndiGo becomes one of the first few airlines in the region to use cutting-edge AI technology to enhance the passenger experience.
There will be 75 percent reduction in working load.
“Early results from the soft launch indicate a significant 75 percent reduction in customer service agent workload, demonstrating the efficiency and effectiveness of the bot,” the spokesperson said.
Will answer passengers’ questions easily
“The AI bot boasts an impressive 1.7 trillion parameters, which allows it to easily answer a variety of commonly asked questions,” the spokesperson said. IndiGo’s team of data scientists developed the Generative Pretrained Transformer ( GPT) and programmed the bot using extensive prompt engineering. It mimics human behavior, reacts to emotions and even incorporates humor into conversations to make it more engaging and entertaining for its passengers. The experience ensures.”
Will complete these tasks in a jiffy
The spokesperson further said that 6eSky is capable of performing a variety of functions, including booking tickets, applying promotional discounts, booking addons, web check-in, helping in seat selection, trip planning, FAQs, etc. Involves answering questions and connecting customers with an agent. Furthermore, the bot is capable of understanding not only written or typed language, but also verbal instructions using the speech-to-text model.
“As part of our ongoing commitment to improving the customer experience, we are thrilled to introduce 6iSky, our AI-powered chat assistant,” said Summi Sharma, Senior Vice President, Customer Experience, ifly department, IndiGo.
Sharma said, “This innovative tool will provide seamless support to our passengers, providing prompt and personalized assistance to their travel needs, reflecting IndiGo’s dedication towards technological advancements and customer-centric services.”
